QUALITY POLICY

The company NIKOLAOS HATZIGIAKOUMIS AND CO. E.E., responding to the demands of modern
business reality and aiming to improve its organizational structure and internal
communication, always aiming at faster and better service to its Customers, decided to
design and install a Quality Management System in accordance with the requirements of the International
ISO 9001:2015 standard.
The company's Quality Management System covers all of the company's activities regarding
with the Provision of Swimming Services and was designed according to the needs and aspirations of the Company
and the Legal and Regulatory Requirements of applicable Greek and Community Legislation.
Satisfying and ensuring customer trust, through the fulfillment of defined
Quality standards and consistency in deliveries are basic principles of NIKOLAOS
HADZIGIAKOUMIS AND CO. E.C.
The company's overall goal is to satisfy the needs and expectations of its customers to the maximum.
possible, the offer of products of excellent quality and high benefit and for this reason establishes
measurable goals for Quality, aiming to:

• Improving the organizational structure, through the clear definition of responsibilities and responsibilities.
• Improving the operation of the Company, through the definition and development of its Processes
  System, identification and assessment of risks & opportunities.
• Improving Internal Communication, through identifying interaction and interdependence
  of the Company's processes.
• Increasing Customer satisfaction through a systematic approach to search and satisfaction
  of their demands.
• Continuous improvement of the Quality Management System and the operation of the Company with the
  effective use of the following tools:
• Setting and reviewing quality goals.
• Management Review
• Internal Inspections
• Corrective Actions
• Systematic analysis of data resulting from Quality Records.
• Identification of stakeholder requirements (customers, staff, wider society)
  total etc.) related to the Quality Management System.
  For the fastest and most complete achievement of the above objectives, the Management of NIKOLAOS HADZIGIAKOUMIS AND
  Co. E.E.:
• It is committed to and implements the principles of the Quality Policy and the Quality Management System that it defines.
• It undertakes to comply with applicable Greek and Community legislation.
• It informs its human resources and motivates them to commit to the same principles.
• It is committed to providing the infrastructure and equipment deemed necessary for the implementation of the
  its operations and the proper implementation of the Quality Management System.
  To achieve the above objectives, the following have been carried out in the documentation of the Management System:
  Quality all necessary reports. Through systematic planning, process control and
  of continuous improvement of all activities, the company's principles are fulfilled.
  Every employee is responsible for the quality of their own work and is required to contribute
  in quality management and achieving the set goals. For this reason, all employees,
  depending on their responsibilities, they are informed about the Quality Management System and act
  proven according to the established rules.
  Processes, flows and actions that do not guarantee the fulfillment of the set goals are interrupted.
  Directly by those responsible, root cause analyses are conducted and the required improvement measures are defined.
  This Quality Policy is communicated to staff, is available to all interested parties and
  is reviewed periodically by the Company's Management.
  Thessaloniki, 20/02/2026 For NIKOLAOS HADZIGIAKOUMIS AND CO. E.C.